Episode 32: Get To The Root Cause Of Your Business Performance Struggles with Amanda Russo


In this episode, Amanda A. Russo, founder and COO of Cornerstone Paradigm Consulting Business, shares insights into process improvement, business operations, and the value of aligning people, processes, and technology. Amanda discusses her journey from a part-time job in a small restaurant to becoming a process improvement expert, emphasizing the foundational experiences that shape career paths. In this insightful episode, Amanda provides actionable advice for leaders seeking to unlock their business potential through effective process improvement.


Amanda is an accomplished and dynamic speaker and Chief Operating Officer (COO) with a proven track record of driving organizational excellence and fostering sustainable growth. With an unwavering commitment to operational efficiency and strategic vision, Amanda has made significant contributions to the success of numerous companies across diverse industries. As the COO, Amanda is driven by a relentless pursuit of excellence and an unyielding dedication to the organization's success. Her exceptional leadership and a deep understanding of operational intricacies make her an invaluable asset to any company seeking to enhance performance, seize opportunities, and chart a path toward sustainable growth.


Learn more:
LinkedIn: https://www.linkedin.com/in/amandaarusso/ 

Website: https://cpcchangeagent.com/


Episode highlights:

(0:00) Intro

(1:49) Amanda's journey into process improvement

(3:22) The role of process consulting organizations

(6:04) Differentiating boutique agencies

(8:25) Challenges with large consulting firms

(16:07) Overcoming resistance to change

(19:18) Managing resistance: a law firm case study

(24:06) Predicting future process challenges

(26:36) Business continuity planning and simplifying jobs for talent attraction and retention

(28:11) Key takeaway: avoiding assumptions and asking questions

(29:44) Amanda's aspirations: connecting with global teams

(31:05) Outro


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